Ocado Intelligent Automation - Omnichannel Fulfillment Solutions

One Warehouse, Many Outputs.

As the online retail landscape has evolved, many businesses are adopting an omnichannel fulfillment strategy, mixing inventory centrally to serve both B2B clients such as retail stores and dropshippers and consumer channels such as direct-to-consumer (D2C), from a single warehouse.

It’s an approach with distinct benefits, yet it requires a sophisticated fulfillment system capable of managing the distinct demands of each channel holistically. B2C customers expect fast shipping and complete orders when ordering small baskets of unique items, while B2B clients share the need for precision but also require large quantities of the same item, sometimes in mission-critical delivery windows.

OIA solutions help retailers efficiently handle and dispatch orders received through diverse selling channels and with varying lead times. They enable the seamless integration of B2B replenishment and e-commerce fulfillment processes, from our ultra-high-density cubic ASRS, the Ocado Storage and Retrieval System (OSRS), to the rapidly deployed autonomous mobile robots (AMRs) within the Ocado Mobile Robot System (OMRS).

Solutions

Key Benefits

Centralized Order Fulfillment Across Channels

OIA solutions are orchestrated from a central cloud-based management system with advanced inventory management capabilities, enabling the consolidation of B2B and e-commerce (or case and each) inventories, maximizing warehouse space.

Real-Time Stock Visibility

Combining B2B and B2C fulfillment can be challenging due to variations in order sizes. For instance, a B2C customer might see 50 items in stock, only for it to drop to 0 after a simultaneous large B2B order. OIA solutions address this issue by tracking inventory in real time, updating stock levels immediately as orders are picked.

Seasonal Scalability

The scalable nature of our solutions allows businesses to adjust their operations in response to fluctuating demand in either channel, whether dealing with seasonal peaks or varying replenishment order sizes ahead of a major holiday. This flexibility ensures that organisations of any size can handle increases in volume and complexity without sacrificing efficiency.

High Efficiency and Accuracy

By minimizing manual processes, we ensure high accuracy in both occasional, large-volume B2B orders and smaller, more frequent consumer ecommerce orders. This dual capability reduces errors, speeds up processing times, and enhances customer and client satisfaction.

System Economics

Centralized omnichannel orchestration brings outstanding system economics. Businesses can optimize cost efficiency and consolidate workflows for B2B and B2C fulfillment, maximizing resource utilization. Additionally, our advanced algorithms minimize energy consumption, reduce waste, and improve labor productivity, ensuring a strong return on investment.

Mixed Lead Times

“First come, first served” isn’t always applicable when it comes to omnichannel fulfillment. Our smart software orchestration enables prioritizing of specific channels to meet mission-critical service levels for business clients while meeting consumer delivery expectations.

No Single Point of Failure

Mission-critical fulfillment needs a solution that won’t grind to a halt should a subsystem fail. With both AMR and cubic ASRS, there is no single point of failure—a broken robot or pick station can be decommissioned while the rest of the warehouse continues to operate at near-full capacity.

Ocado Storage & Retrieval System

Ocado Mobile Robot System

Robotic Arms

Business Use Case

Automation Process

One Grid, Infinite Applications.

SolutionsSolutions

Omnichannel

One Warehouse, Many Outputs.

As the online retail landscape has evolved, many businesses are adopting an omnichannel fulfillment strategy, mixing inventory centrally to serve both B2B clients such as retail stores and dropshippers and consumer channels such as direct-to-consumer (D2C), from a single warehouse.

Key Benefits

Our Omnichannel Solutions

Whatever your requirements, OIA’s solutions meet the challenges of modern retail operations, delivering unmatched productivity, scalability, and efficiency.

Talk With an Expert