Over 20 Years of Long-Term Service Delivery.

Ocado has been designing and implementing automated warehouses for over 20 years—and leverages all of this experience to provide customers with the best service from initial concepts through project delivery.

This starts with a highly collaborative design phase using our in-house expertise to develop solutions for customer problems. During this development, we use in-house simulation tools to give the greatest confidence in the proposed solution, including running scenario assessments on multiple site use cases.

Once a solution is arrived at, it is delivered using a battle-hardened delivery team, with customers benefiting from all the learnings from Ocado’s many worldwide automation project deliveries.

Typically, we complete a standard project from contract to handover in 9-18 months. For urgent automation needs, Chuck AMRs can be deployed in a matter of weeks.

With OSRS, we provide a standardized interface for easy integration with a customer’s existing warehouse execution system (WES) or warehouse management system (WMS).

Ocado has extensive experience supplying a full suite of warehouse and supply chain management systems with enterprise integrations to many large retail customers worldwide.

OSRS is currently a managed system—our engineering teams remain on site whenever it is operational. OIA leverages its own experience operating sites around the world to support our customers, achieving industry-leading up-time with the shortest possible mean time to repair–along with other key metrics.

With a blend of on-site and global remote monitoring, OIA is there 24/7 for its customers–ensuring the success and stability of every installation.

As users of our own equipment in our own facilities, our attentiveness does not stop at start-up, we care about every installation throughout its operational life. OIA works with all customers to ensure they not only get the product they desire but to ensure it is optimized for their specific use-case.

Each new year of business presents new challenges, and the OIA customer success team works with customers to ensure that their system is ready to optimally meet these challenges, optimizing for both the efficiency of site processes and the simplicity of long-term operation.

OMRS deployments require no new infrastructure or changes to your warehouse layout. To enable Chuck to navigate through a new facility, we create a facility map.

This is done by overlaying images captured during a facility "walk" on top of a facility video.

Our collaborative robots can be deployed within hours. System deployments typically take 2-4 weeks and can be performed on-site or remotely.

After compiling the map and running a series of test assignments in the facility, the fleet is ready for action.

OMRS offers seamless integration capabilities, making it an ideal solution for enhancing existing warehouse infrastructures.

Its modular design and API-driven architecture ensure compatibility with enterprise ERP, WMS, and MES systems (including COTS and Cloud), streamlining data flow across operations.

OMRS robots are designed to work alongside your workforce—With a customized training program, new associates are onboarded within minutes and reach performance standards within one hour. Customers can receive on-site or remote training for hardware and software use and troubleshooting.

Performance is monitored remotely and does not require OIA engineers to be present. Maintenance is performed (and any underperforming units replaced) whenever required.

After deployment, a dedicated OMRS success team ensures the system meets evolving operations needs.

OIA has the deepest and most experienced post-deployment team of any collaborative mobile robotics provider.