DM Fulfillment

With a focus on technology and the delivery of an exceptional customer experience, DM Fulfillment Services has been able to continuously adapt and remain relevant in the ever-changing world of e-commerce.

DM’s site designs had traditionally been conveyor-heavy which tied them to a very specific layout and workflow. For a business expanding into 3PL and e-commerce fulfillment, this had serious limitations on their ability to handle new inventories and growth. The inflexible design resulted in a lot of manual work for their materials handlers who would forgo even manual carts to move items from shelves to the line in an effort to increase pick rates.

In 2019 and 2020, the company introduced more than 100, 6 River Systems’ autonomous mobile robots, Chucks, across their five strategically located distribution centers, replacing their old in-line conveyor systems and enabling the distributor to rethink the workflow of their warehouses.

Increased Productivity, Morale

After opening their newly designed site in Pennsylvania, DM saw an immediate shift in employee morale, improved productivity, a 38% increase in pick velocity, and a marked decrease in employee turnover (reduced to 10%) - which is especially important to them as their business continues to grow.

The Team With The Right Tools

With a new set of the right tools, DM Fulfillment was able to empower their team. They promoted their longest-tenured, highest-performing associates to more skill-dependent labor to provide value-added services to their customers. Meanwhile, they maintain high performance among their newly-hired fleet of materials handlers.